Straight answers
Questions people actually ask
Including the difference between a broker and a forwarder, which nobody explains.
Are you a forwarder?
No. A forwarder arranges the carriage and often handles the paperwork and customs as principal. We are a broker: we match your load to a carrier with capacity on that lane, at a rate we have negotiated. We do not own a truck, which is exactly why we can put you on anybody’s.
How do you make your money?
We buy the lane and sell it to you, and the difference is ours. It is a margin, not a commission. What you see is one number and it is the number you pay — there are no fuel surcharges appearing later.
Why is there no rate calculator on this site?
Because there is no such thing as a published rate on most of these lanes. A rate depends on the day, the direction, whether the carrier needs a backload and what else is going in the box. Anything a website tells you instantly is either padded or wrong.
How quickly can you come back with a rate?
Road and groupage, usually within two working hours. Sea and air depend on the carrier’s desk and can be same day or next. If it is going to be slow we tell you that rather than leaving you waiting.
What happens if the carrier lets us down?
We re-book it. That is the advantage of not owning the truck — a forwarder with its own fleet has one answer, and we have a panel. Where a claim is genuinely due it is against the carrier’s liability or your own cargo policy, and we help you make it.
Do you handle customs?
We arrange it through a broker on the lane rather than doing it ourselves, and it is quoted separately so you can see what it costs. Anybody who buries clearance inside a freight rate is hoping you will not ask.